A long-awaited consumer protection law was finally enacted on November 2, 2019, and came into force on November 3, 2019. 

This law was passed to create a healthy business environment, that will ensure the consumer’s protection and fair competition. The new law defines a “consumer” as a person who acquires goods or service normally for personal use in the household or of the family. 

In addition to regulating unfair business activities and dishonest practices, the Consumer Protection Act also allows consumers to associate in order to form a National Committee of Consumer Protection (NCCP). This committee would be under the direction of the Minister of Commerce who will be entitled to receive complaints, conduct investigations and issue decisions as well as administrative sanctions.

Source : Bun & Associates